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BUYING & ENGINEERING GUIDE
What should you prepare before requesting robot service?
For preparing requirements and discussing scope with your supplier.
Identify the equipment
Record complete manipulator and controller models, serial numbers, system version and installed options.
Describe the symptoms
Keep full alarm messages, timestamps, the active operation and a record of recent changes.
Plan the service
Specify site location, downtime window, available backups and inspection records. Qualified personnel should perform repairs using the applicable equipment manuals.
This is a requirements guide. Refer to the applicable equipment manuals for model specifications and operating procedures.
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One robot. Or your next production line.
Tell us your application, target model or delivery destination. We’ll start with the right questions.